Privacy Policy

Effective date: October 15, 2026


TruWest Mortgage ("TruWest", "we", "us") is a mortgage brokerage in Surrey, British Columbia, serving clients in British Columbia and Alberta. Arranging a mortgage means handling sensitive personal information. This policy explains what we collect, why, who we share it with, and the choices you have.

We follow British Columbia's Personal Information Protection Act, Alberta's Personal Information Protection Act, and Canada's Personal Information Protection and Electronic Documents Act, as they apply.

Dilmohan Aneja, Managing Director & Principal Broker, is responsible for how TruWest handles personal information.

TruWest Mortgage, 215-12565 88 Ave, Surrey, BC V3W 3J7 Phone: (778) 708-1528 · Email: info@truwestmortgage.com

2. Information we collect

When you use our website or contact us: your name, phone number, email address, the type of financing you are looking for, an estimated property or loan value, and anything you choose to tell us in a message.


When you apply for a mortgage, with your consent, we may also collect:

  • Identity information, such as date of birth and government-issued ID, including to verify your identity as required by law
  • Contact details and address history
  • Employment, income and business information, including tax returns, notices of assessment and financial statements
  • Assets, debts, bank statements and down payment details
  • Your credit report and credit history
  • Information about the property, such as its address, purchase price, appraisal and title details
  • Information about co-borrowers, guarantors or people providing a gift, which you should only give us with their permission


Automatically, when you browse the site: your device and browser type, pages visited, how you arrived, and general location based on your IP address. See section 8.

3. How we use it

  • To respond to your inquiry and talk through your options
  • To assess your situation and recommend suitable mortgage options
  • To submit your application to lenders and, where needed, mortgage insurers, and manage it through to funding
  • To verify your identity and meet our legal and regulatory obligations, including federal anti-money laundering rules and the requirements of our regulators
  • To contact you before your renewal or about your mortgage, if you have agreed to this
  • To understand how our website is used and improve it


We do not sell your personal information.

4. Consent

We collect, use and share your information with your consent, except where the law allows or requires otherwise. You give consent by submitting a form, contacting us, or signing our consent and disclosure forms when you apply. You may withdraw consent at any time by contacting our Privacy Officer, subject to legal or contractual limits. If you withdraw consent, we may not be able to arrange or continue your financing.

5. Who we share it with

Only as needed to arrange your mortgage or as required by law, we share information with:


  • Lenders you choose to apply to, including banks, credit unions, trust companies and alternative or private lenders
  • Mortgage default insurers, where insurance is required
  • Credit bureaus (Equifax and TransUnion), to obtain your credit report with your consent
  • Appraisers, lawyers and notaries involved in your transaction
  • Dominion Lending Centres and the technology platforms we use to prepare and submit applications and manage client files
  • Service providers who support our business, such as website hosting, email and analytics providers, under contracts that protect your information
  • Regulators and government agencies, including BCFSA, RECA and FINTRAC, where we are required by law


We will not share your information with anyone else unless you consent or the law requires it.

6. Information stored outside Canada

Some of our service providers, including website hosting and analytics providers, may store or process information outside Canada, including in the United States. While it is outside Canada, it may be subject to the laws of that country, including access by its authorities. You can ask our Privacy Officer about our policies on service providers outside Canada.

7. Calls, texts and emails

If you contact us or submit a form, we may reply by phone, text message or email. We will only send you marketing messages, such as rate or renewal updates, with your consent. Every marketing email includes an unsubscribe link, and you can reply STOP to any text message.

8. Cookies and analytics

Our website uses cookies and similar technology to work properly and to understand how visitors use it. We use Google Analytics and Microsoft Clarity to measure site traffic and see which pages are useful, and the Meta Pixel to measure the results of our advertising. These tools collect information about your visit, not your name, unless you choose to give it to us.



You can block or delete cookies in your browser settings. You can opt out of Google Analytics with Google's browser add-on, and manage ad preferences in your Meta account settings. Blocking cookies will not stop you using the site.

9. How we protect it

We use physical, technical and administrative safeguards appropriate to the sensitivity of the information, including secure systems for document upload and access limited to people who need it. Please do not send documents, your Social Insurance Number or banking details through our website contact forms; we will give you a secure way to provide documents.

10. How long we keep it

We keep personal information only as long as needed for the purposes above, and as long as the law and our regulators require, including federal anti-money laundering record-keeping rules. After that, it is securely destroyed or anonymized.

11. Your right to access and correct your information

You may ask to see the personal information we hold about you, ask how it has been used and shared, and ask us to correct anything inaccurate. Send your request in writing to our Privacy Officer. We will respond within the time limits set by law and may need to verify your identity first.

12. Questions or complaints

Please contact our Privacy Officer first, and we will work to resolve your concern. If you are not satisfied, you may contact:

  • British Columbia residents: the Office of the Information and Privacy Commissioner for British Columbia
  • Alberta residents: the Office of the Information and Privacy Commissioner of Alberta

13. Changes to this policy

We may update this policy from time to time. The effective date at the top of this page shows when it last changed.